Make informed decisions based on data, not hunches. Enhance customer satisfaction by applying data to your customer service. By adopting a data-driven approach in your digital customer service, you can act faster and more effectively, ensuring better outcomes for your business.
Given the increasing complexity of today’s heterogeneous IT networks, investing in a robust IT analyzer platform has become imperative for organizations. This platform efficiently analyzes the growing data volume, breaks down data silos, enables real-time interpretation of security events, and accelerates modern service delivery.
Visually analyze and understand your business's performance. Create insightful reports and dashboards to track your key performance indicators (KPIs). Derive valuable insights, improve your customer support, and increase customer satisfaction.
What You'll Gain?
Cloud security is one of the most important and critical tasks to safeguard against threats, malicious attacks, and harmful programs in a cloud-based operating system. We employ a variety of techniques and services to ensure the security and reliability of our cloud-based transmission system. Below are the IT services we offer for your convenience:
Network devices like firewalls, routers, and servers generate thousands of logs about events every single day. Auditing syslogs helps your business monitor network activity in real-time and get alerted about suspicious events. Our built-in syslog server in EventLog Analyzer collects syslogs from network devices and provides in-depth insights into security events.
Your firewall plays a crucial role in blocking malicious IP addresses while allowing legitimate ones to access your network. Ensuring that your firewall performs exceptionally is vital. With our Firewall Log Analyzer tool, we offer an all-in-one solution to thoroughly analyze all network and IP address traffic entering your site environment.
Network log analyzing is the process of tracking network traffic by analyzing flows. With stats on peak traffic, top applications, and top conversations, you can obtain complete visibility into the network traffic trend. Manage network slowness and congestion issues with intuitive dashboards and reports from our network log analyzer tool.
Our flow-based bandwidth usage analyzer tool allows you to resolve issues promptly before they impact end-users. By exporting flows to the analyzer tool, you can gain insights into the applications consuming the most bandwidth and identify the top talkers in the network.
Our cyber security analytics system enables you to manage and maintain end-point protection across your network. It provides visibility into all the elements in your network, helps you assess where there may be potential vulnerabilities, and enables you to patch them. The patch management and network auditing solution is easy-to-use and easy-to-deploy.
Response time analysis helps businesses identify the health status of their servers. With our response time analytics tool, you can quickly understand when problems arise, their duration and severity, and the number of affected users.
Measure and analyze the metrics of your company, ticketing reports, staff performance, customer reports, and more with our robust help desk analytic tool. Our help desk analytic back-end module offers several built-in data reports metrics and graphical reports to help you make decisions.
Our end-to-end offerings assist you in defining a data-driven strategy roadmap, implementing a modern cloud data stack, establishing security frameworks, and managing data quality using modern data mesh and operations principles.
Contact us today and let our team of analyst specialists help you unlock the value of your data and develop a data-driven strategy.
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